Effective Date: July 1, 2024

ACA Residential (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information, including compliance with SMS notification requirements.

1. Information We Collect

• Personal Information: We collect information such as your name, phone number, email address, and physical address when you voluntarily provide it through forms, service requests, or verbal consent.
• Usage Data: We collect non-personal information, including IP addresses, browser types, and interactions with our website, using cookies and similar technologies.

2. SMS Opt-In and Notifications

By providing your phone number and opting in, you agree to receive SMS notifications from ACA Residential. These may include:

• Appointment reminders
• Dispatch updates
• Job completion surveys

Message Details:

• Message frequency may vary.
• Msg & data rates may apply.
• Text HELP for assistance or STOP to unsubscribe.
• Your information will not be shared with third parties for marketing or promotional purposes.

3. How We Use Your Information

We use the information you provide to:

• Communicate with you about appointments and services.
• Send you SMS notifications as outlined above.
• Improve our website and personalize your experience.

4. Sharing Your Information

We do not sell or rent your personal information. We may share it with trusted service providers to help operate our business, provided they maintain confidentiality.

5. Cookies and Tracking Technologies

We use cookies to improve your browsing experience. You can manage cookies through your browser settings.

6. Terms and Conditions

For details about our SMS opt-in and usage, refer to our Terms & Conditions.

7. Contact Us

For questions about this Privacy Policy, please contact us at:

• Email: contact (at) acaalex.com
• Phone: (318) 443-6321