Effective Date: February 1, 2025

1. Introduction

ACA Residential (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services—including our text messaging services. Please read this policy carefully. By accessing our website or providing your information, you agree to the collection and use of your data as described below. If you do not agree with our practices, please do not use our website or services.

2. Information We Collect

Personal Data:

• When you register, subscribe, or contact us, we may collect information such as your name, mobile phone number, email address, and other contact details.

Automatically Collected Data:

• We may automatically collect technical data (e.g., IP address, browser type, operating system, and usage information) when you visit our website.

Mobile and Text Messaging Data:

• If you opt in to receive text messages from us, your mobile phone number and any information you provide to support our text messaging service will be collected.

3. How We Use Your Information

We use your information to:

• Provide, operate, and maintain our website and services.
• Communicate with you, including sending appointment reminders, account notifications, and other service-related messages (via email and text messaging).
• Improve our products, services, and customer experience.
• Comply with legal obligations and resolve disputes.

4. How We Share Your Information

• Service Providers: We may share your information with trusted third-party vendors who help us operate our website or provide services to you (subject to confidentiality agreements).
• Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal process.
• No Third-Party Marketing: We do not sell, rent, or share your personal data with third parties for their own marketing purposes.

5. Security of Your Information

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

6. Text Messaging Services

• If you opt in to receive text messages from ACA Residential, you agree to receive communications such as appointment reminders, account notifications, and other service updates.
• Message and Data Rates: Standard message and data rates may apply as determined by your mobile carrier.
• You may opt out of receiving these messages at any time by replying STOP.

7. Your Rights and Choices

Depending on applicable law, you may have the right to access, correct, or delete your personal information. For any questions regarding your rights or to exercise these rights, please contact us using the information provided below.

8. Children’s Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such data, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will be posted on our website with the updated effective date. Your continued use of our services after any changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Email: info@acaalex.com
• Phone: 318-443-6321
• Mail: 3615 Expansion St, Alexandria, LA 71302